Automated customer communication with vacapo®
Automate now channel-independent and intelligent!
vacapo® – the omnichannel software tool
Based on Unified Communications, vacapo® combines all conceivable communication possibilities and channels. Automated customer communications has never been so easy and efficient!
The functions of vacapo® have been developed from the practical requirements of our customers. We always keep our ears on the cutting edge and take into account the latest technological developments such as synthetic language and artificial intelligence.
Across different telephony technologies, vacapo® translate is your voice translator in real time.
as a contact center software, vacapo® voice is the basis for the automation of voice-based customer communication.
vacapo® Core Features
Business Application Workflow
Automated workflows along customer communication across applications and departments can be implemented in a playful way with vacapo® service. Your customers will be thrilled!
In addition, vacapo® offers standard connections to CRM systems such as SalesForce and integrates all business systems.
Improved customer communication
The functionality of vacapo® is based on HTML5. This makes it possible to use On Premise as well as in the private cloud. External users can be easily connected.
With vacapo®, all adjustments can be made with end-to-end lowcode scripting without programming. This creates flexibility and saves time and costs.
Easy to connect external users
Customizations without programming skills
Flexible and resource-saving
The perfect orchestration of your customer and service communication. With vacapo® you track processes in real time and thus have a perfect and up-to-date overview.
for pinpoint billing, vacapo® provides perfectly updated data of times, performances and much more. This saves you time and money even with “Billing & Co”.
Automated communication in real time
Consolidated monitoring across channels
Up-to-date and concrete data for evaluation
With the Contact Center software vacapo® you ensure GDPR-compliant processing. The automatic anonymization of employee and customer data is thus guaranteed. Of course, the targeted deletion of call recordings, the anonymization in real-time monitoring and historical statistical data are also guaranteed.
vacapo® also provides you with freely configurable opt-in and opt-out procedures.
Configurable Opt-In & Opt-Out Procedures
Integrated quality management
Employees quickly receive feedback through the integrated quality features of vacapo®. These include: Integrated records, evaluation options by coaches, and automated customer satisfaction surveys.
Employees, together with their personal agent KPIs, can thus improve the quality of communication on their own responsibility.
Integrated recording and evaluation capability
Automatic customer satisfaction surveys
Personal Agent KPIs
Appointment for consultation
Our consulting team is there for you – free of charge and without obligation.