Automate your Customer- and Service-Communications!
Telephony, email, SMS, Chat- and Video-Communication, including interactive workflows, – now intelligently automated without programming.
Version 7.5. The best Communication Automation.
Consistently further developed.
Leading companies automate their Customer- and Service-Communications across a wide range of channels. In terms of service, they score with well-coordinated processes, the shortest response times and the best possible cost efficiency. You can do that too! Contact us for a free consultation appointment.
vacapo® is a powerful Omnichannel Software Tool based on Unified Communications. We keep pace with the times and take the latest technological developments on board such as Synthetic Language and Artificial Intelligence. Most of the functions were developed in line with the practical requirements of our clients. An overview of the most important functions:
Automated Call Distribution
ACD – Automatic Call Distribution shows the distribution across the most different communication channels (Telephone, Email, SMS, Chat, etc.). vacapo® supports all common distribution mechanisms More information
Emails need short processing times – even as volumes increase. vacapo® Email Automation helps you to structure and automatically respond to a flood of emails, to initiate redirects and to reduce response times even at increased volumes . More information
Voice Selfservice Portal
vacapo® supports your customers with natural, intelligent and dialogue-oriented Selfservices Dynamic, sympathetic and 24/7.
With vacapo® , all adjustments can be made with continuous Lowcode Scripting – without programming. This creates flexibility and saves time and money.
Chatbot Services Integration
With vacapo®, you integrate existing Chatbot services into your voice-based Service-Center processes. This is how you establish new services and save cost at the same time. More information
Time Record & Billing
vacapo® delivers perfectly updated data for accurate billing of times, services and much more. This saves you time and money with "Billing & Co."
The perfect orchestration of your Customer- and Service-Communication. With vacapo®, you can track processes in real time, have a perfect overview, and inspire your customers. More information
Automated booking of appointments via website and co-booking of internal and external resources. Mit der Integration von vandante® das reinste Kinderspiel!
The functionality of vacapo® is built on HTML5. Damit ist ein Einsatz On Premise ebenso möglich wie aus der Private Cloud. External users can be easily connected.
Get your free automation workshop and free test now!
The workshop will give you an overview of which customer and service automation you could implement in your company.