Welcome to your modular AI contact center software.
Automate seamlessly and intelligently now, whether in the cloud or on-premises!
Delight customers – orchestrate communication
With vacapo®, you empower your customers to freely choose their service communication channels. No matter which channels your customers use to communicate with you, with vacapo®, you orchestrate your communication in a customer-centric and efficient manner across all channels. Your team always stays in control.
vacapo® – your modular omnichannel software-tool
vacapo® takes unified communications to a new level by seamlessly integrating diverse communication methods and channels. This platform simplifies automated customer communication, making it both effortless and highly efficient. Every feature in vacapo® is carefully crafted based on real-world customer needs, ensuring a practical and impactful solution. With a commitment to innovation, vacapo® stays at the forefront of technology by embracing cutting-edge advancements like synthetic speech and artificial intelligence, allowing businesses to connect with customers in more personalized, timely, and meaningful ways.
Discover our vacapo® modules
Language Translation
Best integrated voice translation for telephony and chat based on leading AI.
Conversational AI
vacapo® botstudio offers a variety of AI-based services for customer and service communication.
VideoChat
AdHoc and scheduled video chat integrated into contact center routing.
WebChat
Fastest communication with voice translation, contact center routing including chatbot & Co.
Messenger
Successfully communicate in the contact center with WhatsApp, Telegram, and Facebook Messenger.
Call Management
Proven automation of telephonic communication, including voicebot & Co.
Email Management
Optimal management through content-dependent auto replay, routing & contact center monitoring.