There are peak call-times typically after events or after weekends thus resulting in overloaded teams. With our AutoCallBack, we avoid long waiting times and impress customers with automatic recall.
vacapo® automatically detects when there are potentially too long waiting times for callers.
Recall - planning & offering
vacapo® calculates when a recall could be made and automatically offers it to the caller. The caller confirms.
vacapo® will call the right employee at the scheduled time and – if available -also immediately calls the customer.
Automated Call Distribution
ACD – Automatic Call Distribution shows the distribution across the most different communication channels (Telephone, Email, SMS, Chat, etc.). vacapo® supports all common distribution mechanisms More information
Emails need short processing times – even as volumes increase. vacapo® Email Automation helps you to structure and automatically respond to a flood of emails, to initiate redirects and to reduce response times even at increased volumes . More information
Voice Selfservice Portal
vacapo® supports your customers with natural, intelligent and dialogue-oriented Selfservices Dynamic, sympathetic and 24/7.
With vacapo® , all adjustments can be made with continuous Lowcode Scripting – without programming. This creates flexibility and saves time and money.
Chatbot Services Integration
With vacapo®, you integrate existing Chatbot services into your voice-based Service-Center processes. This is how you establish new services and save cost at the same time. More information
Time Record & Billing
vacapo® delivers perfectly updated data for accurate billing of times, services and much more. This saves you time and money with "Billing & Co."
The perfect orchestration of your Customer- and Service-Communication. With vacapo®, you can track processes in real time, have a perfect overview, and inspire your customers. More information
Automated booking of appointments via website and co-booking of internal and external resources. Mit der Integration von vandante® das reinste Kinderspiel!
The functionality of vacapo® is built on HTML5. Damit ist ein Einsatz On Premise ebenso möglich wie aus der Private Cloud. External users can be easily connected.
Get your free automation workshop and free test now!
The workshop will give you an overview of which customer and service automation you could implement in your company.