Automated Call Distribution

Individual music & text before reporting

Before answering callers are welcomed by music and text As a result, it is easy to allocate different help desks.

Skill-based Routing

By this routing approach customers will be connected with the best employee for this call as quick as possible .

Scripting Engine

Call flows for all media are mapped by a Graphical Scripting-tool. This makes it possible to automate even the most complex processes.

Emergency Announcements

Before the call is answered, callers receive an automated emergency information (e.g. about a recent technical infirmity) in order to avoid repeated individual information.

VIP routing

Key people are automatically identified and will be promoted with highest priority.

Media Channels

vacapo® supports all popular media channels such as telephone, email, chat, letter, SMS, etc. New Media will be integrated systematically.

Groupbased Routing

This routing approach connects customers to the one person in an employee group where the waiting-time is currently the shortest.

Dynamic Routing

Automatic routing is based on dynamic events such as technical malfunctions, employee breaks, etc.

Omnichannel

With vacapo®, it is possible to perfectly orchestrate communication, as all media channels are depicted in one architecture.

vacapo® Feature-Overview

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Automated Call Distribution

ACD – Automatic Call Distribution shows the distribution across the most different communication channels (Telephone, Email, SMS, Chat, etc.). vacapo® supports all common distribution mechanisms More information

Email Automation

Emails need short processing times – even as volumes increase. vacapo® Email Automation helps you to structure and automatically respond to a flood of emails, to initiate redirects and to reduce response times even at increased volumes . More information

Voice Selfservice Portal

vacapo® supports your customers with natural, intelligent and dialogue-oriented Selfservices Dynamic, sympathetic and 24/7.

Cognitive Services Connector

The vacapo® Cognitive Services Connector combines internal logic with Automated Speech Recognition, Intent Recognition, and Text-to-Speech Services. More information

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Dynamic Chat

If the right employee for the topic is available – and only then, vacapo® will offer chat to your customers. No annoying queue and efficient use of resources. More information

Business Application Workflow

vacapo® automates your workflows along Customer Communications. Across applications and departments. Your customers will be thrilled! More information

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Low-code scripting

With vacapo® , all adjustments can be made with continuous Lowcode Scripting – without programming. This creates flexibility and saves time and money.

AutoCallBack

If your hotline is overloaded, vacapo® will automatically offer recalls. At times that are tailored to your Service-Center and that suit your customers. More information

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Dynamic Recording

Dynamically automate Voice- and Email-Recordings with vacapo® and seamlessly integrate mobile communication! More information

Chatbot Services Integration

With vacapo®, you integrate existing Chatbot services into your voice-based Service-Center processes. This is how you establish new services and save cost at the same time. More information

Robotic Outbound Call

Automatic Outbound Calls to measure customer satisfaction. Your advantage: Pinpoint feedback in real time! More information

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Time Record & Billing

vacapo® delivers perfectly updated data for accurate billing of times, services and much more. This saves you time and money with "Billing & Co."

Realtime Monitoring

The perfect orchestration of your Customer- and Service-Communication. With vacapo®, you can track processes in real time, have a perfect overview, and inspire your customers. More information

Automatic Appointment

Automated booking of appointments via website and co-booking of internal and external resources. Mit der Integration von vandante® das reinste Kinderspiel!

Automatic Translation

vacapo® translates text and voice dialogues in real time! Over 40 languages including back-translation. More information

Web architecture

The functionality of vacapo® is built on HTML5. Damit ist ein Einsatz On Premise ebenso möglich wie aus der Private Cloud. External users can be easily connected.

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Pseudonymization & Right to be Forgotten

vacapo® supports the comprehensive pseudonymization of employee and customer data. Deletions are automated and dynamically controllable. More information

Get your free automation workshop and free test now!

The workshop will give you an overview of which customer and service automation you could implement in your company.

Individually tailored to your needs

Also as a webinar

Non-binding and free!

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Contact

BE SHARP Kommunikations- und Marketing GmbH
Vorgartenstraße 206 C, 1020 Wien
Telefon: +43 1 90170 100 | Fax: +43 1 90170 999
E-Mail: office@besharp.at | URL: www.besharp.at


Imprint

Chief Executive Officer (CEO): Guntram Rainer
Chief Technical Officer (CTO): DI Stephan Herzog
Disclosure according § 25 Mediengesetz:
Inhaber & Domaininhaber: BE SHARP Kommunikations- und Marketing GmbH
Firmenbuch: FN 275226W | HG Wien ATU62406248 | Gründungsjahr 2006

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