Automated Call Distribution
Individual music & text before reporting
Before answering callers are welcomed by music and text As a result, it is easy to allocate different help desks.
By this routing approach customers will be connected with the best employee for this call as quick as possible .
Call flows for all media are mapped by a Graphical Scripting-tool. This makes it possible to automate even the most complex processes.
Before the call is answered, callers receive an automated emergency information (e.g. about a recent technical infirmity) in order to avoid repeated individual information.
Key people are automatically identified and will be promoted with highest priority.
vacapo® supports all popular media channels such as telephone, email, chat, letter, SMS, etc. New Media will be integrated systematically.
This routing approach connects customers to the one person in an employee group where the waiting-time is currently the shortest.
Automatic routing is based on dynamic events such as technical malfunctions, employee breaks, etc.
With vacapo®, it is possible to perfectly orchestrate communication, as all media channels are depicted in one architecture.
Automated Call Distribution
ACD – Automatic Call Distribution shows the distribution across the most different communication channels (Telephone, Email, SMS, Chat, etc.). vacapo® supports all common distribution mechanisms More information
Emails need short processing times – even as volumes increase. vacapo® Email Automation helps you to structure and automatically respond to a flood of emails, to initiate redirects and to reduce response times even at increased volumes . More information
Voice Selfservice Portal
vacapo® supports your customers with natural, intelligent and dialogue-oriented Selfservices Dynamic, sympathetic and 24/7.
With vacapo® , all adjustments can be made with continuous Lowcode Scripting – without programming. This creates flexibility and saves time and money.
Chatbot Services Integration
With vacapo®, you integrate existing Chatbot services into your voice-based Service-Center processes. This is how you establish new services and save cost at the same time. More information
Time Record & Billing
vacapo® delivers perfectly updated data for accurate billing of times, services and much more. This saves you time and money with "Billing & Co."
The perfect orchestration of your Customer- and Service-Communication. With vacapo®, you can track processes in real time, have a perfect overview, and inspire your customers. More information
Automated booking of appointments via website and co-booking of internal and external resources. Mit der Integration von vandante® das reinste Kinderspiel!
The functionality of vacapo® is built on HTML5. Damit ist ein Einsatz On Premise ebenso möglich wie aus der Private Cloud. External users can be easily connected.
Get your free automation workshop and free test now!
The workshop will give you an overview of which customer and service automation you could implement in your company.