Chatbot Services Integration
Why create a brandnew Voicebot-Service , when there is already a Chatbot- Logic? With vacapo® you can transform existing Chatbot-Services into Voicebot-Services. Not only will you save time and money but also impress your callers.
With vacapo®, you can easily integrate existing Chatbot logic into your Contact- Center processes, regardless of the underlying Chatbot technology.
Voice Enabling of your Chatbot
With vacapo® your Chatbot learns to talk and hear – fully integrated in your existing Contact-Center- and Helpdesk-Services.
Automatic translation of languages
With vacapo® you translate your Chatbot-Services automatically into more than 40 languages.
Use the method developed by us to develop new Chatbot-Services.
For the time being Chatbot-Communication has its limitations. Should a communication process get out of hand, vacapo® automatically hands over to the next available employee in the Contact-Center (including the record of the previous course).
Chatbot Art Figure
We support you in the conception and audiovisual execution of a Chatbot Art Figure!
vacapo® is a leading in the integration of Chatbot-Services.
Automated Call Distribution
ACD – Automatic Call Distribution shows the distribution across the most different communication channels (Telephone, Email, SMS, Chat, etc.). vacapo® supports all common distribution mechanisms More information
Emails need short processing times – even as volumes increase. vacapo® Email Automation helps you to structure and automatically respond to a flood of emails, to initiate redirects and to reduce response times even at increased volumes . More information
Voice Selfservice Portal
vacapo® supports your customers with natural, intelligent and dialogue-oriented Selfservices Dynamic, sympathetic and 24/7.
With vacapo® , all adjustments can be made with continuous Lowcode Scripting – without programming. This creates flexibility and saves time and money.
Chatbot Services Integration
With vacapo®, you integrate existing Chatbot services into your voice-based Service-Center processes. This is how you establish new services and save cost at the same time. More information
Time Record & Billing
vacapo® delivers perfectly updated data for accurate billing of times, services and much more. This saves you time and money with "Billing & Co."
The perfect orchestration of your Customer- and Service-Communication. With vacapo®, you can track processes in real time, have a perfect overview, and inspire your customers. More information
Automated booking of appointments via website and co-booking of internal and external resources. Mit der Integration von vandante® das reinste Kinderspiel!
The functionality of vacapo® is built on HTML5. Damit ist ein Einsatz On Premise ebenso möglich wie aus der Private Cloud. External users can be easily connected.
Get your free automation workshop and free test now!
The workshop will give you an overview of which customer and service automation you could implement in your company.