Cognitive Services Connector
With the integration of Cognitive Services in vacapo® we realize a maximum of Artificial Dialogue Capability of your Customer- and Service- Communication!
vacapo® ai connect connects any conventional telephone system to the leading AI Based Services of e.g. Amazon and Google. vacapo® customers can thus operate independently of the AI strategy of their telephony and UC providers – and protect their existing investment in the systems.
ASR – Automatic Speech Recognition
Automatic Speech Recognition allows your customers to interact with natural language in dialogue with vacapo®.
With the vacapo® connector you can not only recognize texts, but also correctly interpret the intention of the user and process it further in the process logic.
TTS – Text to Speech
Output of software processed content and texts through Synthetic Speech Production.
ASR Language Diversity
The vacapo® integrated ASR services understand more than 40 common languages.
What kind of dialogues?
Whether simple menu controls or complex Chatbot Dialogues: With its Integrated Intent Recognition vacapo® covers a wide range of application scenarios.
TTS Language Diversity
The vacapo® integrated TTS services speak over 40 common languages.
Automated Call Distribution
ACD – Automatic Call Distribution shows the distribution across the most different communication channels (Telephone, Email, SMS, Chat, etc.). vacapo® supports all common distribution mechanisms More information
Emails need short processing times – even as volumes increase. vacapo® Email Automation helps you to structure and automatically respond to a flood of emails, to initiate redirects and to reduce response times even at increased volumes . More information
Voice Selfservice Portal
vacapo® supports your customers with natural, intelligent and dialogue-oriented Selfservices Dynamic, sympathetic and 24/7.
With vacapo® , all adjustments can be made with continuous Lowcode Scripting – without programming. This creates flexibility and saves time and money.
Chatbot Services Integration
With vacapo®, you integrate existing Chatbot services into your voice-based Service-Center processes. This is how you establish new services and save cost at the same time. More information
Time Record & Billing
vacapo® delivers perfectly updated data for accurate billing of times, services and much more. This saves you time and money with "Billing & Co."
The perfect orchestration of your Customer- and Service-Communication. With vacapo®, you can track processes in real time, have a perfect overview, and inspire your customers. More information
Automated booking of appointments via website and co-booking of internal and external resources. Mit der Integration von vandante® das reinste Kinderspiel!
The functionality of vacapo® is built on HTML5. Damit ist ein Einsatz On Premise ebenso möglich wie aus der Private Cloud. External users can be easily connected.
Get your free automation workshop and free test now!
The workshop will give you an overview of which customer and service automation you could implement in your company.