Chat is fast.
When you offer a Chat on your website, customers expect an immediate opportunity to interact. Unfortunately, this is often not the case either because there is no staff available, the request was made outside office hours, or the campaign has already been stopped, etc.
Replies to Chat-requests often take too long – your customers are frustrated and disappointed with the service quality of your business. Such customers often turn to other providers whom they expect to provide more professional communication.
So how can you offer a Chat in such a way that your customers are not frustrated and your employees feel familiar with usual schedules and working routines?
Free definition of the Chat-Offer
Your administrator defines when and in which areas your website visitors will be offered Chats. For example, only during opening hours, etc.
Definition of different Chat-Campaigns. Dynamic activation and control depending on employee availability and capacity.
Automatic takeover of already existing customer information from the website, CRM, Shop & Co. enable a quick and proactive start of communication.
Automatic Text Modules
are dynamically adjustable, depending on the status of the Customer- or the Communication-History or according to other criteria .
Definition and management of attachments incl. Release-processes, attachment sizes, file types, etc.
Call in other people (such as specialists) to scheduled or ongoing Chats.
Chatbot Logic to automate standard passages can be integrated at any point in the dialog.
Automatic Dispatch of Reports
Chat logs are generated automatically, delivery and archiving can be freely defined.
As with other channels the Monitoring of Email Processing is done centrally and in real time
Automated Call Distribution
ACD – Automatic Call Distribution shows the distribution across the most different communication channels (Telephone, Email, SMS, Chat, etc.). vacapo® supports all common distribution mechanisms More information
Emails need short processing times – even as volumes increase. vacapo® Email Automation helps you to structure and automatically respond to a flood of emails, to initiate redirects and to reduce response times even at increased volumes . More information
Voice Selfservice Portal
vacapo® supports your customers with natural, intelligent and dialogue-oriented Selfservices Dynamic, sympathetic and 24/7.
With vacapo® , all adjustments can be made with continuous Lowcode Scripting – without programming. This creates flexibility and saves time and money.
Chatbot Services Integration
With vacapo®, you integrate existing Chatbot services into your voice-based Service-Center processes. This is how you establish new services and save cost at the same time. More information
Time Record & Billing
vacapo® delivers perfectly updated data for accurate billing of times, services and much more. This saves you time and money with "Billing & Co."
The perfect orchestration of your Customer- and Service-Communication. With vacapo®, you can track processes in real time, have a perfect overview, and inspire your customers. More information
Automated booking of appointments via website and co-booking of internal and external resources. Mit der Integration von vandante® das reinste Kinderspiel!
The functionality of vacapo® is built on HTML5. Damit ist ein Einsatz On Premise ebenso möglich wie aus der Private Cloud. External users can be easily connected.
Get your free automation workshop and free test now!
The workshop will give you an overview of which customer and service automation you could implement in your company.