Dynamic Chat

Chat is fast.

When you offer a Chat on your website, customers expect an immediate opportunity to interact. Unfortunately, this is often not the case either because there is no staff available, the request was made outside office hours, or the campaign has already been stopped, etc.

Replies to Chat-requests often take too long  – your customers are frustrated and disappointed with the service quality of your business. Such customers often turn to other providers whom they expect to provide more professional communication.

So how can you offer a Chat in such a way that your customers are not frustrated and your employees feel familiar with usual schedules and working routines?

Free definition of the Chat-Offer

Your administrator defines when and in which areas your website visitors will be offered Chats. For example, only during opening hours, etc.

Chat Campaign-Management

Definition of different Chat-Campaigns. Dynamic activation and control depending on employee availability and capacity.

QuickStart

Automatic takeover of already existing customer information from the website, CRM, Shop & Co. enable a quick and proactive start of communication.

Automatic Text Modules

are dynamically adjustable, depending on the status of the Customer- or the Communication-History or according to other criteria .

Attachment Management

Definition and management of attachments incl. Release-processes, attachment sizes, file types, etc.

Group-Chat

Call in other people (such as specialists) to scheduled or ongoing Chats.

Chatbot Integration

Chatbot Logic to automate standard passages can be integrated at any point in the dialog.

Automatic Dispatch of Reports

Chat logs are generated automatically, delivery and archiving can be freely defined.

Realtime Monitoring

As with other channels the Monitoring of Email Processing is done centrally and in real time

vacapo® Feature-Overview

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Automated Call Distribution

ACD – Automatic Call Distribution shows the distribution across the most different communication channels (Telephone, Email, SMS, Chat, etc.). vacapo® supports all common distribution mechanisms More information

Email Automation

Emails need short processing times – even as volumes increase. vacapo® Email Automation helps you to structure and automatically respond to a flood of emails, to initiate redirects and to reduce response times even at increased volumes . More information

Voice Selfservice Portal

vacapo® supports your customers with natural, intelligent and dialogue-oriented Selfservices Dynamic, sympathetic and 24/7.

Cognitive Services Connector

The vacapo® Cognitive Services Connector combines internal logic with Automated Speech Recognition, Intent Recognition, and Text-to-Speech Services. More information

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Dynamic Chat

If the right employee for the topic is available – and only then, vacapo® will offer chat to your customers. No annoying queue and efficient use of resources. More information

Business Application Workflow

vacapo® automates your workflows along Customer Communications. Across applications and departments. Your customers will be thrilled! More information

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Low-code scripting

With vacapo® , all adjustments can be made with continuous Lowcode Scripting – without programming. This creates flexibility and saves time and money.

AutoCallBack

If your hotline is overloaded, vacapo® will automatically offer recalls. At times that are tailored to your Service-Center and that suit your customers. More information

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Dynamic Recording

Dynamically automate Voice- and Email-Recordings with vacapo® and seamlessly integrate mobile communication! More information

Chatbot Services Integration

With vacapo®, you integrate existing Chatbot services into your voice-based Service-Center processes. This is how you establish new services and save cost at the same time. More information

Robotic Outbound Call

Automatic Outbound Calls to measure customer satisfaction. Your advantage: Pinpoint feedback in real time! More information

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Time Record & Billing

vacapo® delivers perfectly updated data for accurate billing of times, services and much more. This saves you time and money with "Billing & Co."

Realtime Monitoring

The perfect orchestration of your Customer- and Service-Communication. With vacapo®, you can track processes in real time, have a perfect overview, and inspire your customers. More information

Automatic Appointment

Automated booking of appointments via website and co-booking of internal and external resources. Mit der Integration von vandante® das reinste Kinderspiel!

Automatic Translation

vacapo® translates text and voice dialogues in real time! Over 40 languages including back-translation. More information

Web architecture

The functionality of vacapo® is built on HTML5. Damit ist ein Einsatz On Premise ebenso möglich wie aus der Private Cloud. External users can be easily connected.

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Pseudonymization & Right to be Forgotten

vacapo® supports the comprehensive pseudonymization of employee and customer data. Deletions are automated and dynamically controllable. More information

Get your free automation workshop and free test now!

The workshop will give you an overview of which customer and service automation you could implement in your company.

Individually tailored to your needs

Also as a webinar

Non-binding and free!

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Contact

BE SHARP Kommunikations- und Marketing GmbH
Vorgartenstraße 206 C, 1020 Wien
Telefon: +43 1 90170 100 | Fax: +43 1 90170 999
E-Mail: office@besharp.at | URL: www.besharp.at


Imprint

Chief Executive Officer (CEO): Guntram Rainer
Chief Technical Officer (CTO): DI Stephan Herzog
Disclosure according § 25 Mediengesetz:
Inhaber & Domaininhaber: BE SHARP Kommunikations- und Marketing GmbH
Firmenbuch: FN 275226W | HG Wien ATU62406248 | Gründungsjahr 2006

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