Faster and better.
Traditional Email tools do not measure end-to-end processing times. Therefore, problem areas within the processes cannot be identified quickly, the edits are often made according to personal preferences rather than factual criteria, and the external processes (e.g. to service providers) are even more difficult to portray.
Problematic effects: Replies to inquiries via Email take too long in general; in the case of difficult inquiries, the queues extend even more. Clients receive divergent informations, while reclamations increase.
Own Web Client
vacapo® eliminates the need to install Email software on the client. Emails stay in vacapo®
Since vacapo® is a fully integrated SMTP system, all commercially available systems can be connected.
Emails are automatically classified by content in the subject, content in the text and other criteria for further automation steps.
Pick & Push delivery
By means of variable delivery options, you prioritize the processing by the delivery type.
Also when forwarded to external subscribers, e.g. service provider, the entire functionality remains upright.
Automatic, dynamically controlled responses – depending on the process definition, customer status, browsing history etc.
Repeated contacts of customers, at different contact points of the organization, are automatically recognized.
Skill- & workload-based Routing
The processing of different communication channels can be variably assigned to employees.
Foreign language texts are automatically translated into the language of the employees and vice versa. Available in more than 40 languages.
Text modules and attachments
Fast response in high quality through text modules and attachments which are applied dynamically and automatically.
Supervisor controls the release and use of templates, text modules and attachments.
Before sending important Emails are submitted to the e.g. team-leader for approval. Template criteria such as customer, person, employee, business process, campaign, etc. can be freely defined.
If there are multiple responses for the customer, these can either be transmitted individually or consolidated.
The monitoring of Emails is done in the same way as with other channels – centrally and in real time.
Email Communication can be archived and retrieved together with the communication in other channels,
360 ° documentation and logging
Complete documentation of communication processes across different channels. Automatic notification and archiving.
Automated Call Distribution
ACD – Automatic Call Distribution shows the distribution across the most different communication channels (Telephone, Email, SMS, Chat, etc.). vacapo® supports all common distribution mechanisms More information
Emails need short processing times – even as volumes increase. vacapo® Email Automation helps you to structure and automatically respond to a flood of emails, to initiate redirects and to reduce response times even at increased volumes . More information
Voice Selfservice Portal
vacapo® supports your customers with natural, intelligent and dialogue-oriented Selfservices Dynamic, sympathetic and 24/7.
With vacapo® , all adjustments can be made with continuous Lowcode Scripting – without programming. This creates flexibility and saves time and money.
Chatbot Services Integration
With vacapo®, you integrate existing Chatbot services into your voice-based Service-Center processes. This is how you establish new services and save cost at the same time. More information
Time Record & Billing
vacapo® delivers perfectly updated data for accurate billing of times, services and much more. This saves you time and money with "Billing & Co."
The perfect orchestration of your Customer- and Service-Communication. With vacapo®, you can track processes in real time, have a perfect overview, and inspire your customers. More information
Automated booking of appointments via website and co-booking of internal and external resources. Mit der Integration von vandante® das reinste Kinderspiel!
The functionality of vacapo® is built on HTML5. Damit ist ein Einsatz On Premise ebenso möglich wie aus der Private Cloud. External users can be easily connected.
Get your free automation workshop and free test now!
The workshop will give you an overview of which customer and service automation you could implement in your company.