Your automated
E-mail management

Fast and organized.

Man standing in front of a tablet and running email management.
Woman taps on a laptop with mobile phone next to it.

vacapo® mail

With vacapo® mail’s e-mail management, it’s easy to structure, automatically respond to the flood of emails, initiate forwarding, and reduce response times despite increased volume.

How to manage your e-mail automatically!

A happy smiley face and a minimalist letter icon next to it.

Simple and open system structure

vacapo® mail is a stand-alone SMTP software to which all standard e-mail systems can be connected. There are many advantages to this. On the one hand, no installation and licensing of e-mail systems in the Contact Center is necessary. On the other hand, e-mails remain manageable and manageable, even if they exceed system limits.

A happy smiley face and a minimalist letter icon next to it.
A letter and an arrow that has a day and runs to a point.
A letter and an arrow that has a day and runs to a point.

Dynamically generated responses

With vacapo® mail, incoming e-mails are automatically classified for further automation steps. the dynamic autoresponse from vacapo® mail enables automatically generated responses that are created dynamically depending on customer status or other criteria.

Document stack of map of checklist

Placement workplace

With the placement workstation of vacapo®, the queue is spotted and fed to automatic or manual further processing. The e-mail search also allows the quick finding of already completed or ongoing e-mail communication and its course.

Document stack of map of checklist
Three letter icons that explain duplicate detection in more detail.

Intelligent duplicate detection and variable allocation

Intelligent duplicate detection of e-mail management automatically registers repeated contact ingesity of customers at different contact points in the organization. Implemented in vacapo® mail is also skill & workload-based routing. It enables the variable allocation of the processing of different communication channels to the respective employees.

Two round characters with Asian and Latin alphabet.

Automated, written translations

Linked to the service of vacapo® translate, written translations can also be implemented. Foreign language texts are automatically translated into the language of the employees and vice versa. As with vacapo® translate, this service is available in over 40 languages. In combination with vacapo® ai connect, the best cognitive and AI services can be used.

Two round characters with Asian and Latin alphabet.

Appointment for consultation

Our consulting team is there for you – free of charge and without obligation.

Pin It on Pinterest