Fast and organized.
With vacapo® mail’s e-mail management, it’s easy to structure, automatically respond to the flood of emails, initiate forwarding, and reduce response times despite increased volume.
How to manage your e-mail automatically!
Simple and open system structure
vacapo® mail is a stand-alone SMTP software to which all standard e-mail systems can be connected. There are many advantages to this. On the one hand, no installation and licensing of e-mail systems in the Contact Center is necessary. On the other hand, e-mails remain manageable and manageable, even if they exceed system limits.
Dynamically generated responses
With vacapo® mail, incoming e-mails are automatically classified for further automation steps. the dynamic autoresponse from vacapo® mail enables automatically generated responses that are created dynamically depending on customer status or other criteria.
With the placement workstation of vacapo®, the queue is spotted and fed to automatic or manual further processing. The e-mail search also allows the quick finding of already completed or ongoing e-mail communication and its course.
Intelligent duplicate detection and variable allocation
Intelligent duplicate detection of e-mail management automatically registers repeated contact ingesity of customers at different contact points in the organization. Implemented in vacapo® mail is also skill & workload-based routing. It enables the variable allocation of the processing of different communication channels to the respective employees.
Automated, written translations
Linked to the service of vacapo® translate, written translations can also be implemented. Foreign language texts are automatically translated into the language of the employees and vice versa. As with vacapo® translate, this service is available in over 40 languages. In combination with vacapo® ai connect, the best cognitive and AI services can be used.
Do you have questions?
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