Your automated
E-mail management
Scalable, secure & intelligent.
vacapo® mail
With vacapo® mail’s e-mail management, it is easy to structure the flood of e-mails, answer them automatically, initiate forwarding and reduce response times – despite increased volume.
This is how automatic e-mail management works!
Automatic categorization
The contents of the incoming e-mail are also automatically analyzed and categorized. This gives you a perfect basis for further processing in the system.
Individualized autoreply
The automatic analysis of incoming e-mails allows you to individualize your auto-reply.
Your auto-replies will directly address the concerns of your customers. Your customers will be thrilled.
Automatic Omnichannel Routing
Incoming e-mails are categorized and automatically routed to the appropriate teams and employees. The current workload of the employees due to other communication channels is taken into account.
Efficiency through templates and content modules
By using content building blocks, you ensure not only a quick response to requests, but also consistent quality. The modules can contain text, images, videos, etc. and are managed and approved by team leaders for communication. Quality first!
Security through approval processes
Written communication sometimes requires careful review. With vacapo® you can control these template processes according to freely definable criteria, e.g. for specific customers, contracts, employees, etc.
Overview through clustering
With the automatic cluster function of vacapo® you can bring together what belongs together. You can see the entire historical e-mail communication history between customer and service center at a glance.
Intelligent duplicate detection and variable allocation
vacapo® mail’s intelligent duplicate detection automatically registers repeated contacts of customers at different contact points of the organization. This allows you to maintain an overview even in complex communication.
Comprehensive e-mail search
When you have a high volume of communication, it is important to find relevant e-mails quickly and reliably. vacapo® enables you to perform a complex and comprehensive search, no matter how high your e-mail volume is.
Automatic archiving and deletion
You can automatically assign e-mails to freely definable archiving and deletion routines. You delete automatically according to time, processing process, customers and much more. This way you work efficiently and comply with the GDPR guidelines.
Automated written translations
Foreign-language e-mails are automatically translated into the language of your employees, and outgoing messages are translated into the language of your customers. Translations are available in over 40 languages.
Individual communication mix
Employees have different skills, which should be taken into account in the routing. This also applies to written communication via e-mail. With vacapo® you determine the right communication mix for employees individually. This way you and your teams achieve the best results in the respective channels.
Switching workstation
As an alternative or supplement to classic routing, e-mails are manually forwarded for further processing here.
Simple and open system structure
vacapo® mail is a stand-alone SMTP software to which all commercially available e-mail systems can be connected. This results in numerous advantages. On the one hand, no installation and licensing of e-mail systems in the Contact Center is necessary. On the other hand, e-mails remain manageable and manageable, even if they exceed system limits.
Do you have any questions?
Our team is happy to be there for you – free of charge and without obligation.