Pseudonymization & Right to be Forgotten

Pseudonymization makes it easier to protect personal data. Therefore vacapo® is also available in a pseudonymised version whereas deletions can be made automatically according to your specifications.

Our goal and ambition

vacapo® supports you to automatically implement the regulations of the GDPR within the Service-Center.

Dynamic Selection

With vacapo®, you can dynamically automate the selection of communication to be deleted and base the selection on a wide range of criteria.

vacapo® Feature-Overview

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Automated Call Distribution

ACD – Automatic Call Distribution shows the distribution across the most different communication channels (Telephone, Email, SMS, Chat, etc.). vacapo® supports all common distribution mechanisms More information

Email Automation

Emails need short processing times – even as volumes increase. vacapo® Email Automation helps you to structure and automatically respond to a flood of emails, to initiate redirects and to reduce response times even at increased volumes . More information

Voice Selfservice Portal

vacapo® supports your customers with natural, intelligent and dialogue-oriented Selfservices Dynamic, sympathetic and 24/7.

Cognitive Services Connector

The vacapo® Cognitive Services Connector combines internal logic with Automated Speech Recognition, Intent Recognition, and Text-to-Speech Services. More information

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Dynamic Chat

If the right employee for the topic is available – and only then, vacapo® will offer chat to your customers. No annoying queue and efficient use of resources. More information

Business Application Workflow

vacapo® automates your workflows along Customer Communications. Across applications and departments. Your customers will be thrilled! More information

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Low-code scripting

With vacapo® , all adjustments can be made with continuous Lowcode Scripting – without programming. This creates flexibility and saves time and money.

AutoCallBack

If your hotline is overloaded, vacapo® will automatically offer recalls. At times that are tailored to your Service-Center and that suit your customers. More information

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Dynamic Recording

Dynamically automate Voice- and Email-Recordings with vacapo® and seamlessly integrate mobile communication! More information

Chatbot Services Integration

With vacapo®, you integrate existing Chatbot services into your voice-based Service-Center processes. This is how you establish new services and save cost at the same time. More information

Robotic Outbound Call

Automatic Outbound Calls to measure customer satisfaction. Your advantage: Pinpoint feedback in real time! More information

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Time Record & Billing

vacapo® delivers perfectly updated data for accurate billing of times, services and much more. This saves you time and money with "Billing & Co."

Realtime Monitoring

The perfect orchestration of your Customer- and Service-Communication. With vacapo®, you can track processes in real time, have a perfect overview, and inspire your customers. More information

Automatic Appointment

Automated booking of appointments via website and co-booking of internal and external resources. Mit der Integration von vandante® das reinste Kinderspiel!

Automatic Translation

vacapo® translates text and voice dialogues in real time! Over 40 languages including back-translation. More information

Web architecture

The functionality of vacapo® is built on HTML5. Damit ist ein Einsatz On Premise ebenso möglich wie aus der Private Cloud. External users can be easily connected.

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Pseudonymization & Right to be Forgotten

vacapo® supports the comprehensive pseudonymization of employee and customer data. Deletions are automated and dynamically controllable. More information

Get your free automation workshop and free test now!

The workshop will give you an overview of which customer and service automation you could implement in your company.

Individually tailored to your needs

Also as a webinar

Non-binding and free!

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Contact

BE SHARP Kommunikations- und Marketing GmbH
Vorgartenstraße 206 C, 1020 Wien
Telefon: +43 1 90170 100 | Fax: +43 1 90170 999
E-Mail: office@besharp.at | URL: www.besharp.at


Imprint

Chief Executive Officer (CEO): Guntram Rainer
Chief Technical Officer (CTO): DI Stephan Herzog
Disclosure according § 25 Mediengesetz:
Inhaber & Domaininhaber: BE SHARP Kommunikations- und Marketing GmbH
Firmenbuch: FN 275226W | HG Wien ATU62406248 | Gründungsjahr 2006

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