Robotic Outbound Call

Customer satisfaction in real time.

Companies often conduct surveys on customer satisfaction at intervals, which are too large. As a result, the identification of weak points is more complicated and only possible with delays. Surveys via e-mail are less and less answered by customers.

Therefore dissatisfied customers can not be “pacified” in time. They continue to communicate their dissatisfaction on the market, while training as well as adjustments to problematic parts of the business process are carried out too late. Your company is perceived as non-agile – it is threatened by an erosion process with the risk of rapidly losing customers and market share.

 

Dynamic Definition of Targetgroups

With vacapo®, you can dynamically determine on your criteria, who, when and how often someone should be interviewed.

Feedback with numbers, dates & facts

Results are automatically evaluated by vacapo® and transmitted to your employees. Ideal management tool!

Telephony & Email

The use of telephony increases the response rate in customer satisfaction surveys. vacapo® also offers Emails for those who prefer this channel!

Realtime Escalation

Dissatisfied customers are immediately recognized thanks to vacapo®. So you can take immediate countermeasures and possibly save the situation.

Time-independent

Regardless of your business hours surveys can be conducted 24 x 7 x 365 Therefore the vacapo® Robotic Outbound Call is an ideal instrument for travel services, car rentals etc.

Also available as a service

Robotic Outbound Surveys can also be obtained as a regular service from us!

Inexpensive

Automatic surveys with vacapo® are much cheaper than surveys by employees.

Versatile

Robotic Outbound Calls can also be used for many other applications. Talk to us!

vacapo® Feature-Overview

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Automated Call Distribution

ACD – Automatic Call Distribution shows the distribution across the most different communication channels (Telephone, Email, SMS, Chat, etc.). vacapo® supports all common distribution mechanisms More information

Email Automation

Emails need short processing times – even as volumes increase. vacapo® Email Automation helps you to structure and automatically respond to a flood of emails, to initiate redirects and to reduce response times even at increased volumes . More information

Voice Selfservice Portal

vacapo® supports your customers with natural, intelligent and dialogue-oriented Selfservices Dynamic, sympathetic and 24/7.

Cognitive Services Connector

The vacapo® Cognitive Services Connector combines internal logic with Automated Speech Recognition, Intent Recognition, and Text-to-Speech Services. More information

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Dynamic Chat

If the right employee for the topic is available – and only then, vacapo® will offer chat to your customers. No annoying queue and efficient use of resources. More information

Business Application Workflow

vacapo® automates your workflows along Customer Communications. Across applications and departments. Your customers will be thrilled! More information

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Low-code scripting

With vacapo® , all adjustments can be made with continuous Lowcode Scripting – without programming. This creates flexibility and saves time and money.

AutoCallBack

If your hotline is overloaded, vacapo® will automatically offer recalls. At times that are tailored to your Service-Center and that suit your customers. More information

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Dynamic Recording

Dynamically automate Voice- and Email-Recordings with vacapo® and seamlessly integrate mobile communication! More information

Chatbot Services Integration

With vacapo®, you integrate existing Chatbot services into your voice-based Service-Center processes. This is how you establish new services and save cost at the same time. More information

Robotic Outbound Call

Automatic Outbound Calls to measure customer satisfaction. Your advantage: Pinpoint feedback in real time! More information

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Time Record & Billing

vacapo® delivers perfectly updated data for accurate billing of times, services and much more. This saves you time and money with "Billing & Co."

Realtime Monitoring

The perfect orchestration of your Customer- and Service-Communication. With vacapo®, you can track processes in real time, have a perfect overview, and inspire your customers. More information

Automatic Appointment

Automated booking of appointments via website and co-booking of internal and external resources. Mit der Integration von vandante® das reinste Kinderspiel!

Automatic Translation

vacapo® translates text and voice dialogues in real time! Over 40 languages including back-translation. More information

Web architecture

The functionality of vacapo® is built on HTML5. Damit ist ein Einsatz On Premise ebenso möglich wie aus der Private Cloud. External users can be easily connected.

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Pseudonymization & Right to be Forgotten

vacapo® supports the comprehensive pseudonymization of employee and customer data. Deletions are automated and dynamically controllable. More information

Get your free automation workshop and free test now!

The workshop will give you an overview of which customer and service automation you could implement in your company.

Individually tailored to your needs

Also as a webinar

Non-binding and free!

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Contact

BE SHARP Kommunikations- und Marketing GmbH
Vorgartenstraße 206 C, 1020 Wien
Telefon: +43 1 90170 100 | Fax: +43 1 90170 999
E-Mail: office@besharp.at | URL: www.besharp.at


Imprint

Chief Executive Officer (CEO): Guntram Rainer
Chief Technical Officer (CTO): DI Stephan Herzog
Disclosure according § 25 Mediengesetz:
Inhaber & Domaininhaber: BE SHARP Kommunikations- und Marketing GmbH
Firmenbuch: FN 275226W | HG Wien ATU62406248 | Gründungsjahr 2006

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