Robotic Outbound Call
Customer satisfaction in real time.
Companies often conduct surveys on customer satisfaction at intervals, which are too large. As a result, the identification of weak points is more complicated and only possible with delays. Surveys via e-mail are less and less answered by customers.
Therefore dissatisfied customers can not be “pacified” in time. They continue to communicate their dissatisfaction on the market, while training as well as adjustments to problematic parts of the business process are carried out too late. Your company is perceived as non-agile – it is threatened by an erosion process with the risk of rapidly losing customers and market share.
Dynamic Definition of Targetgroups
With vacapo®, you can dynamically determine on your criteria, who, when and how often someone should be interviewed.
Feedback with numbers, dates & facts
Results are automatically evaluated by vacapo® and transmitted to your employees. Ideal management tool!
Telephony & Email
The use of telephony increases the response rate in customer satisfaction surveys. vacapo® also offers Emails for those who prefer this channel!
Dissatisfied customers are immediately recognized thanks to vacapo®. So you can take immediate countermeasures and possibly save the situation.
Regardless of your business hours surveys can be conducted 24 x 7 x 365 Therefore the vacapo® Robotic Outbound Call is an ideal instrument for travel services, car rentals etc.
Also available as a service
Robotic Outbound Surveys can also be obtained as a regular service from us!
Automatic surveys with vacapo® are much cheaper than surveys by employees.
Robotic Outbound Calls can also be used for many other applications. Talk to us!
Automated Call Distribution
ACD – Automatic Call Distribution shows the distribution across the most different communication channels (Telephone, Email, SMS, Chat, etc.). vacapo® supports all common distribution mechanisms More information
Emails need short processing times – even as volumes increase. vacapo® Email Automation helps you to structure and automatically respond to a flood of emails, to initiate redirects and to reduce response times even at increased volumes . More information
Voice Selfservice Portal
vacapo® supports your customers with natural, intelligent and dialogue-oriented Selfservices Dynamic, sympathetic and 24/7.
With vacapo® , all adjustments can be made with continuous Lowcode Scripting – without programming. This creates flexibility and saves time and money.
Chatbot Services Integration
With vacapo®, you integrate existing Chatbot services into your voice-based Service-Center processes. This is how you establish new services and save cost at the same time. More information
Time Record & Billing
vacapo® delivers perfectly updated data for accurate billing of times, services and much more. This saves you time and money with "Billing & Co."
The perfect orchestration of your Customer- and Service-Communication. With vacapo®, you can track processes in real time, have a perfect overview, and inspire your customers. More information
Automated booking of appointments via website and co-booking of internal and external resources. Mit der Integration von vandante® das reinste Kinderspiel!
The functionality of vacapo® is built on HTML5. Damit ist ein Einsatz On Premise ebenso möglich wie aus der Private Cloud. External users can be easily connected.
Get your free automation workshop and free test now!
The workshop will give you an overview of which customer and service automation you could implement in your company.