Professional services.
Individually, like your company.
Direct access to expertise – tailored solutions, straight from the source
As a vacapo® customer, you gain direct access to the experts behind the technology. Your feature requests and process needs are addressed by our in-house specialists, ensuring tailored solutions backed by unmatched product knowledge. Whether it’s leveraging our powerful scripting module for custom extensions or incorporating your innovative ideas into product development, vacapo® ensures your voice shapes the future of our solutions. Partner with the manufacturer for solutions that work exactly the way you need.
Optimize your business with comprehensive vacapo® services
At vacapo®, we deliver services straight from the manufacturer, offering you direct access to experts with deep product knowledge. All your functional and process-related requests are addressed directly by our specialists, ensuring tailored solutions. Whether it’s implementing custom extensions with our powerful scripting module or incorporating your ideas into product enhancements, we work closely with you to shape solutions that fit your needs.
Identify opportunities for growth
Through a free analysis, we help you uncover potential improvements in customer communication automation across telephony, email, and chat. Together, we identify ways to enhance both quality and efficiency, clearly defining the benefits you can achieve. Schedule your free consultation today!
Streamlined implementation
We create a personalized implementation plan that prioritizes your needs. All project milestones are coordinated with your IT team and external partners. If required, we can implement vacapo® using the Critical Path Method (CPM) for optimal efficiency.
Flexible operation options
vacapo® adapts to your IT strategy. Operate vacapo® in your data center, at besharp, or with your preferred hosting partner. We also provide custom operating models to suit your business requirements.
Tailored maintenance plans
Keep your system running smoothly with our Bronze, Silver, and Gold maintenance plans. Select the level of service that aligns with your business goals.
Empower your team with training
We offer workshops to ensure your team gets the most out of vacapo®, covering:
- Low Hanging Fruit Workshop: Automate processes for immediate results.
- Low-Code Scripting: Learn to use vacapo’s scripting tool to streamline operations.
- Integration Training: Connect third-party systems like CRM, ERP, and ticketing systems.
- Supervisor and Reporting Workshops: Train leaders to drive team success and utilize custom reporting for actionable insights.
Discover our vacapo® modules
Conversational AI
vacapo® ai connect offers a variety of AI-based services for customer and service communication.
Call Management
Proven automation of telephonic communication, including voicebot & co.
Messenger
Successfully communicate in the contact center with WhatsApp, Telegram, and Facebook Messenger.