Professional Services

Individually, like your company.

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Services – straight from the manufacturer

As a vacapo® customer, you benefit from a direct line to the manufacturer.

All your functional and process-related requests are discussed directly with our specialists. You benefit from the deep product knowledge of a manufacturer.

Customized extensions are often implemented using our powerful scripting module, but we have also incorporated many ideas from our customers into the further development of our products.

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Identifying potential for improvement

The automation of customer and service communication across the channels of telephony, email, and chat can be implemented in numerous scenarios.

With a free analysis, we jointly identify both qualitative improvement potentials and potential efficiency enhancements. This enables you to clearly define the benefits to be gained from them.

This appointment is free of charge for you – make an appointment with us now!

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Implementation

Together with you, we define functional priorities and develop your individual implementation plan. All appointments and milestones are coordinated with you in the implementation plan.

All project steps and work packages are coordinated together with your IT department and external partners. On request, we can also carry out the implementation of vacapo® based on the Critical Path Method (CPM).

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Operation

Here, too, vacapo® offers you the freedom to implement the operation in accordance with your IT strategies.

Anything is possible! Vacapo® can operate in your data center under the control of your IT department. Another option is to operate vacapo® directly at besharp or at a hosting partner of your choice. We can tailor further individual operating forms according to our needs.

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Presentation of the maintenance options gold, silver and bronze.

Maintenance

Regular maintenance is important to keep your system up-to-date and trouble-free. Plan your individual vacapo® service with different maintenance plans:

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Bronze

vacapo® service desk from 9:00 a.m. to 5:00 p.m., Monday to Friday

Silver

vacapo® service desk from 7:00 a.m. to 7:00 p.m., Monday to Friday

Gold

vacapo® service desk from 0:00 to 24:00, Monday to Sunday

Individual maintenance

On request, we can also offer you a service tailored to your needs!

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Training and workshops

Our training and workshop offer offers you know-how and further training for your individual vacapo® product package.

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Key figures management

Which KPIs are relevant to your task and how do you map them in vacapo®?

Low Hanging Fruit Workshop

What process automations can you use to quickly achieve the best results?

Integration of third-party systems

How do you integrate CRM, ticket system, ERP & Co. to establish automated processes throughout?

Low Code Scripting Workshop

How do you usevacapo’s low code scripting tool ® and thus automate your processes?

Supervisor Workshop

Training your team leaders and supervisors to achieve the best team results with vacapo®.

Reporting Workshop

What information can vacapo provide® and which reports can you expect on a regular basis?

Your free initial workshop

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