Individually, like your company.
vacapo® leaves you the choice
Expand your vacapo® product with as many modules as you want – according to the needs of your company!
The free combination possibilities of the individual products and our competence in the field of automated customer and service communication make vacapo® unique. The implementation into your existing or new system, the support and maintenance of your product range as well as the integrated, free training and workshops are central components of the vacapo® all-round service.
How service works !
Identifying potential for improvement
The automation of customer and service communication in the telephony, e-mail and chat channels can be done in many scenarios.
With a free analysis, we jointly identify both qualitative improvement potentials and possible efficiency improvements. This allows you to clearly define the benefits that can be gained from it.
This appointment is free of charge for you – make an appointment with us now!
More information about the free initial workshop
Together with you, we define functional priorities and develop your individual implementation plan. All dates and milestones are agreed with you in the implementation plan.
All project steps and work packages are coordinated together with your IT department and external partners. On request, we can also carry out the implementation of vacapo® on the basis of the Critical Path Method (CPM).
Here, too, vacapo® offers you the freedom to implement the operation in accordance with your IT strategies.
Anything is possible! Vacapo® can operate in your data center under the control of your IT department. Another option is to operate vacapo® directly at besharp or at a hosting partner of your choice. We can tailor further individual operating forms according to our needs.
Regular maintenance is important to keep your system up-to-date and trouble-free. Plan your individual vacapo® service with different maintenance plans:
vacapo® service desk from 7:00 a.m. to 7:00 p.m., Monday to Friday
vacapo® service desk from 0:00 to 24:00, Monday to Sunday
On request, we can also offer you a service tailored to your needs!
Training and workshops
Our training and workshop offer offers you know-how and further training for your individual vacapo® product package.
Key figures management
Low Hanging Fruit Workshop
Integration of third-party systems
How do you integrate CRM, ticket system, ERP & Co. to establish automated processes throughout?
Low Code Scripting Workshop
Your free initial workshop
Make an appointment.