Individually, like your company.
Services – straight from the manufacturer
As a vacapo® customer, you benefit from a direct line to the manufacturer.
All your functional and process-related requests are discussed directly with our specialists. You benefit from the deep product knowledge of a manufacturer.
Customized extensions are often implemented using our powerful scripting module, but we have also incorporated many ideas from our customers into the further development of our products.
Identifying potential for improvement
The automation of customer and service communication across the channels of telephony, email, and chat can be implemented in numerous scenarios.
With a free analysis, we jointly identify both qualitative improvement potentials and potential efficiency enhancements. This enables you to clearly define the benefits to be gained from them.
This appointment is free of charge for you – make an appointment with us now!
Together with you, we define functional priorities and develop your individual implementation plan. All appointments and milestones are coordinated with you in the implementation plan.
All project steps and work packages are coordinated together with your IT department and external partners. On request, we can also carry out the implementation of vacapo® based on the Critical Path Method (CPM).
Here, too, vacapo® offers you the freedom to implement the operation in accordance with your IT strategies.
Anything is possible! Vacapo® can operate in your data center under the control of your IT department. Another option is to operate vacapo® directly at besharp or at a hosting partner of your choice. We can tailor further individual operating forms according to our needs.
Regular maintenance is important to keep your system up-to-date and trouble-free. Plan your individual vacapo® service with different maintenance plans:
vacapo® service desk from 7:00 a.m. to 7:00 p.m., Monday to Friday
vacapo® service desk from 0:00 to 24:00, Monday to Sunday
On request, we can also offer you a service tailored to your needs!
Training and workshops
Our training and workshop offer offers you know-how and further training for your individual vacapo® product package.
Key figures management
Low Hanging Fruit Workshop
Integration of third-party systems
How do you integrate CRM, ticket system, ERP & Co. to establish automated processes throughout?
Low Code Scripting Workshop
Your free initial workshop
Make an appointment.