Your automated telephone survey
Around the clock, concrete and structured.
With vacapo® survey, cumbersome and unstructured data collections are a thing of the past for automated telephone surveys and customer satisfaction analyses. Your analysis data is now cumulative, structured and available at any time.
This is how automatic customer survey works!
Automatic call function
Robotic outbound calls can be used for many applications, such as automated customer satisfaction surveys and telephone surveys. This results in pinpoint feedback in real time. The conversations are recorded and are therefore available again at any time. Dissatisfied customers are immediately recognized thanks to vacapo® survey. This allows you to react immediately and find a positive solution for your customers.
Automatic translation and collected evaluation
Interviews and telephone surveys can be conducted in combination with the service of vacapo® translate in different languages and can even be evaluated together. In this way, you and your employees keep track and have all relevant data collected, structured and ordered.
24/7 Telephone surveys
Telephone surveys can be conducted 24 hours a day, regardless of your business hours. That’s why vacapo® survey is ideal for travel services, car rentals, market research institutes and other customer-oriented companies. The resource-saving concept of automated telephone surveys effectively saves costs and time.
The results of the customer satisfaction surveys, telephone surveys or feedback loops are automatically evaluated by vacapo® survey and transmitted to your employees for further evaluation, analysis and summary. Clear working with complex and extensive data is thus easy.
Do you have any questions?
Our team is happy to be there for you – free of charge and without obligation.