Your automated telephone survey

Around the clock, concrete and structured.

Man in front of a clipboard editing a telephone survey.
Woman sits over a coffee and makes phone calls with a smartphone.

vacapo® survey

With vacapo® survey, cumbersome and unstructured data collections are a thing of the past for automated telephone surveys and customer satisfaction analyses. Your analysis data is now cumulative, structured and available at any time.

This is how automatic customer survey works!

Robot with headset a head describes the automatic call.

Automatic call function

Robotic outbound calls can be used for many applications, such as automated customer satisfaction surveys and telephone surveys. This results in pinpoint feedback in real time. The conversations are recorded and are therefore available again at any time. Dissatisfied customers are immediately recognized thanks to vacapo® survey. This allows you to react immediately and find a positive solution for your customers.

Robot with headset a head describes the automatic call.
Robot with a folder on the left and a globe on the right.
Robot with a folder on the left and a globe on the right.

Automatic translation and collected evaluation

Interviews and telephone surveys can be conducted in combination with the service of vacapo® translate in different languages and can even be evaluated together. In this way, you and your employees keep track and have all relevant data collected, structured and ordered.

A clockwise arrow that enoutlines the text 24/7.

24/7 Telephone surveys

Telephone surveys can be conducted 24 hours a day, regardless of your business hours. That’s why vacapo® survey is ideal for travel services, car rentals, market research institutes and other customer-oriented companies. The resource-saving concept of automated telephone surveys effectively saves costs and time.

A clockwise arrow that enoutlines the text 24/7.
Paper with pie chart and graphical representation of evaluations.
Paper with pie chart and graphical representation of evaluations.

Automatic evaluation

The results of the customer satisfaction surveys, telephone surveys or feedback loops are automatically evaluated by vacapo® survey and transmitted to your employees for further evaluation, analysis and summary. Clear working with complex and extensive data is thus easy.

Appointment for consultation

Our consulting team is there for you – free of charge and without obligation.

Pin It on Pinterest