Your chat with
special skills.
Smart and dynamic.
Effortless compliance and secure archiving with vacapo® chat
Engage your website visitors like never before with vacapo® chat. Deliver real-time, personalized support without delays—tailored to each customer’s needs. Powered by intelligent automation, it ensures the right team member is always on hand to assist.
Make customer interactions effortless and efficient with vacapo® chat—your ultimate tool for website engagement!
Elevate your customer experience with vacapo® chat
Connect with your website visitors instantly and provide personalized, real-time support that leaves a lasting impression. vacapo® chat intelligently directs customers to the right team member, ensuring faster resolutions and more meaningful interactions. Transform your website into a powerful engagement platform with vacapo® chat—where seamless communication meets smart automation.
Dynamic chat activation
With vacapo® chat, your team stays in control. Chats are offered only when your team is ready, ensuring every interaction is smooth and efficient. You decide when and where chats appear on your website and assign specific employees or teams to handle them. This guarantees that visitors always connect with the right expert for their needs.
Personalized support with intelligent automation
vacapo® chat takes customer-specific details directly from your CRM, ERP, or ticketing systems to deliver highly tailored support. Conversations start dynamically, based on your predefined rules, ensuring your customers and prospects receive individualized attention at every step.
Seamless omnichannel integration
vacapo® chat connects seamlessly with your other communication channels. Chats are integrated into an omnichannel system to ensure faster service for customers and allow your team to stay focused. Whether it’s chat, e-mail, or phone, your employees work smarter, not harder.
Tailored communication workflows
Define the perfect communication mix for your team with vacapo® chat. Assign employees to handle specific combinations of tasks, such as telephony, e-mail, and chat, based on their strengths. This ensures faster response times while leveraging the unique skills of each employee.
Dynamic boost efficiency with parallel chat handling
Chatting is quick, but customers may take time to respond. With vacapo® chat, your employees can handle multiple conversations at once. Adjust the number of simultaneous chats per agent to match your team’s workload and maintain top efficiency.
Break language barriers instantly
vacapo® chat features real-time, bidirectional translation into over 130 languages. Engage with customers worldwide, even if they don’t speak your team’s language. It’s global communication made simple.
Powerful chatbot and voicebot integration
Utilize the scripting logic of vacapo® to create fully customized chatbot dialogues. Combine automated chats with live employee interactions for a seamless customer experience. Plus, with vacapo® ai connect, these chat scripts can be effortlessly used as voicebot dialogues for your phone channels.
GDPR-compliant chat logging
Every conversation with vacapo® chat is logged automatically, offering detailed archiving options that meet your criteria. Plus, it ensures compliance with GDPR by enabling automatic deletion of data when needed.
Discover our vacapo® modules
Language Translation
Best integrated voice translation for telephony and chat based on leading AI.
Conversational AI
vacapo® botstudio offers a variety of AI-based services for customer and service communication.
VideoChat
AdHoc and scheduled video chat integrated into contact center routing.
WebChat
Fastest communication with voice translation, contact center routing including chatbot & Co.
Messenger
Successfully communicate in the contact center with WhatsApp, Telegram, and Facebook Messenger.
Call Management
Proven automation of telephonic communication, including voicebot & Co.
Email Management
Optimal management through content-dependent auto replay, routing & contact center monitoring.