Automated
email management.

Scalable, secure & intelligent.

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Revolutionize your email workflow with vacapo® mail

Effortlessly manage high email volumes with vacapo® mail. Automate responses, streamline forwarding, and organize your inbox with ease. Reduce response times while handling more emails than ever before, and keep your team focused on what matters most.

Discover the power of automated email management today!

Simplify and supercharge your email management with vacapo® mail

vacapo® mail automates categorization, personalizes replies, routes emails intelligently, and streamlines workflows—all while ensuring GDPR compliance and supporting real-time translations. Simplify communication, enhance efficiency, and deliver exceptional customer service effortlessly.

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Smart email sorting

With vacapo® mail, every incoming email is automatically analyzed and categorized based on its content. This ensures that emails are organized efficiently, giving your team a perfect starting point for further processing. No more sifting through clutter—vacapo® mail brings clarity and structure to your inbox, saving valuable time and effort.

Personalized auto-replies

vacapo® mail transforms auto-replies into highly tailored communications. By analyzing each email, the system crafts responses that directly address the customer’s concerns. This personal touch leaves a strong impression, ensuring your customers feel heard and valued—right from the first interaction.

Omnichannel routing

Incoming emails are routed automatically to the most suitable team or employee, ensuring customers receive timely responses. vacapo® mail also factors in employee workloads across other channels, such as chat or phone, balancing efficiency and performance for a seamless customer experience.

Efficiency through templates

Accelerate email processing while maintaining consistency with customizable templates and content modules. Whether it’s text, images, or videos, these pre-approved resources allow employees to respond quickly and professionally. Managers can oversee and approve these templates to ensure top-notch communication quality every time.

Secure approval processes

vacapo® mail enables meticulous review and approval of sensitive emails. You can set custom rules for specific customers, contracts, or employees, ensuring accuracy and compliance with internal guidelines. This feature is perfect for industries requiring precision, such as legal, finance, or healthcare.

Comprehensive email history

vacapo® mail automatically clusters all historical email interactions with a customer, giving agents a complete overview at a glance. This consolidated view helps service teams provide informed and personalized support, reducing back-and-forth and enhancing customer satisfaction.

Duplicate detection

vacapo® mail intelligently identifies duplicate queries or repeated contacts across multiple touchpoints. This feature ensures agents have a full picture of the customer’s interactions, preventing confusion and improving response coordination in complex cases.

Advanced search tools

Even with high email volumes, vacapo® mail makes it easy to find relevant messages. The advanced search functionality lets you locate emails based on keywords, criteria, or history, so you never lose track of important information—even in the busiest inbox.

GDPR compliance

Stay compliant with data regulations effortlessly. vacapo® mail allows you to define custom rules for email archiving and deletion, such as timelines or customer-specific criteria. Work confidently, knowing your data is securely managed and meets GDPR requirements.

Tailored employee workflows

Assign tasks based on the unique skills of each team member. With vacapo® mail, you can define individualized communication workflows for your employees, ensuring tasks are routed to the right person for the best possible outcome. This approach boosts efficiency and enhances employee satisfaction.

Flexible email forwarding

When automated routing isn’t enough, vacapo® mail offers manual forwarding for added flexibility. Easily reassign e-mails to specific team members for personalized handling, giving your workflow the adaptability it needs.

Standalone SMTP solution

vacapo® mail works as a standalone SMTP solution that integrates with all major email systems. This eliminates the need for additional installations or licenses in your contact center, reducing costs while maintaining full control over high-volume email communication.

Discover our vacapo® modules

Language Translation

Best integrated voice translation for telephony and chat based on leading AI.

vacapo® translate

Conversa­tional AI

vacapo® botstudio offers a variety of AI-based services for customer and service communication.

vacapo® botstudio

VideoChat

AdHoc and scheduled video chat integrated into contact center routing.

vacapo® video

WebChat

Fastest communication with voice translation, contact center routing including chatbot & Co.

vacapo® chat

Messenger

Successfully communicate in the contact center with WhatsApp, Telegram, and Facebook Messenger.

vacapo® messenger

Call Management

Proven automation of telephonic communication, including voicebot & Co.

vacapo® voice

Email Management

Optimal management through content-dependent auto replay, routing & contact center monitoring.

vacapo® mail