Breaking language barriers.
How vacapo® translate empowers global customer communication.
Transforming global customer communication
Imagine this: A customer in Brazil contacts your tech support team in Germany. He speaks Portuguese. Your agent speaks English. Both do their best—but the conversation quickly derails. Misunderstandings creep in, frustration builds, and the issue remains unresolved. The customer hangs up—disappointed, unheard, and unlikely to return.
Now picture the same scenario—with vacapo® translate.
The customer speaks naturally in Portuguese. The agent responds in fluent English. Neither speaks the other’s language—but they understand each other perfectly. The call flows naturally. The issue is resolved quickly. The customer feels respected, understood, and satisfied.
That’s the power of vacapo® translate.
The new reality of global support
Your customers aren’t all in one country—or one language group. You might be supporting an online shopper in Paris, a user in Nairobi, or a partner in Tokyo. They all expect the same thing: fast, clear, helpful service—in their native language.
But staffing for every language is costly, complex, and hard to scale. You don’t need more multilingual agents. You need smarter tools: Meet vacapo® translate: Real-time multilingual communication for business
Easy integration
vacapo® translate works with your existing infrastructure—no overhaul needed. It connects via SIP to platforms like Genesys, Avaya, and 3CX, and activates through IVR menus, extension routing, or natural language detection. Setup takes just a few days.
True multilingual scale
Support over 70 spoken and 130+ written languages—instantly. Whether you’re expanding into new markets or fielding diverse support requests, vacapo® scales with you—no extra headcount required.
Natural, human interactions
vacapo® translate provides real-time, bidirectional translation without lag. Customers and agents each speak their own language—but experience the conversation as if it were one-on-one, direct and personal.
Smart transcript and logging
vacapo® translate automatically creates detailed transcripts of every conversation, including both the original language and the translation. These logs are securely stored, searchable, and exportable for reporting or training purposes. This ensures full transparency, helps with compliance, and allows your team to continuously improve communication quality.
Real-world use: Turning language into opportunity
vacapo® translate isn’t just a tool—it’s a strategic advantage. Here’s how companies are using it:
- Retailers entering new regions without hiring local-language staff.
- Software providers offering multilingual tech support through their existing teams.
- Global enterprises managing high-volume international support with zero friction.
It’s not just about understanding customers—it’s about unlocking markets, building trust, and delivering consistent, high-quality experiences worldwide. In today’s global economy, communication is currency. vacapo® translate helps you invest it wisely—breaking down barriers, improving service, and earning customer loyalty across continents.
Ready to speak every customer’s language?
Discover our vacapo® modules
Language Translation
Best integrated voice translation for telephony and chat based on leading AI.
Conversational AI
vacapo® botstudio offers a variety of AI-based services for customer and service communication.
VideoChat
AdHoc and scheduled video chat integrated into contact center routing.
WebChat
Fastest communication with voice translation, contact center routing including chatbot & Co.
Messenger
Successfully communicate in the contact center with WhatsApp, Telegram, and Facebook Messenger.
Call Management
Proven automation of telephonic communication, including voicebot & Co.
Email Management
Optimal management through content-dependent auto replay, routing & contact center monitoring.