Your real-time voice call translator. Based on AI.
Meet vacapo® translate.
Integrated with service telephony, chat and messenger.
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Unlock global communication with your automated voice call translator – vacapo® translate!
Transform your customer service experience with vacapo®, the cutting-edge automated language translator and powerful voice call translator that empowers businesses to connect with customers in real time across more than 130 languages. Conduct phone calls and chats with customers and prospects effortlessly—no foreign language skills required!
Say goodbye to language barriers and hello to seamless communication.
Seamless communication for a global audience
With vacapo®, connect with ease across languages and channels. Effortlessly integrate into your existing phone system, designating multilingual extensions for enhanced customer interactions.
Communicate in over 130 languages—including Arabic, Chinese, and French—and enjoy real-time chat translation to reach a broader audience. Comprehensive transcription and logging capture every conversation (with consent), providing a valuable resource for quality management. vacapo® simplifies global engagement, empowering your team to support diverse customers with ease.
Telephone integration
vacapo® translate integrates seamlessly with your existing telephony systems (e.g., Genesys, Avaya, 3CX) via the SIP protocol, ensuring a quick and easy setup, typically completed in 1–3 days. Real-time translation can be activated through specific extensions, IVR dialogues, function keys, DTMF inputs, or natural language detection. The system operates globally, enabling smooth customer communication across various regions, including Europe, the USA, India, and Africa, making it a powerful solution for international businesses.
130+ Languages
vacapo® translate enables seamless, real-time translations for over 70+ languages in phone calls and more than 130+ languages in web chat, including in-person conversations. Using AI-driven engines like Google Translate and DeepL, it ensures top-quality translations while preserving grammar and sentence structure. Participants communicate in their native languages, with instant translations happening effortlessly, making it easier for your team to engage confidently with customers worldwide across various communication channels.
Transcription & logging
vacapo® translate automatically logs and transcribes conversations with participant consent, providing essential documentation for quality management and CRM integration. Transcriptions can be seamlessly stored in CRM systems like Salesforce or Microsoft Dynamics via APIs. Additionally, the original speaker’s voice can be preserved, with the volume adjustable from 0–100% to ensure optimal conversational flow. This flexibility enhances your team’s ability to track and manage interactions effectively.
Real-time web chat translation
vacapo® translate supports over 130 languages and regional dialects, such as Hawaiian, Sindhi, and Maori, for webchat communication. This empowers your team to chat in the customer’s native language, boosting satisfaction and engagement.
Technical specifications – vacapo® translate
General Information
Product Type: AI-powered translation software
Platform: Integrated into telephony systems
GDPR Compliant: Yes
Deployment Options: On-Premise or SaaS
Global Availability: Yes
Proof of Concept (POC): Available
Language Support
Phone Conversations: Afrikaans, Albanian, Amharic, Arabic, Armenian, Azerbaijani, Basque, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kannada, Kazakh, Korean, Lao, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Mongolian, Nepali, Norwegian, Pashto, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Sinhala, Slovak, Slovenian, Somali, Spanish, Sundanese, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu,Uzbek, Vietnamese, Welsh, Zulu
Webchat: Assamese, Aymera, Bambara, Belarusian, Bhojpuri, Cebuano, Chichewa, Corsican,, Dhivehi, Dogri, Esperanto, Ewe, Frisian, Guarani, Haitian Creole, Hausa, Hawaiian, Hmong, Igbo, Ilocano, Javanese, Khmer, Kinyanwanda, Konkani, Krio, Kurdish (Kurmanji), Kurdish (Sorani), Kyrgyz, Latin, Lingela, Luganda, Luxembourgish, Maithili, Malagasy, Maltese, Maori, Meiteilon (Manipuri), Mizo, Myanmar (Burmese), Odia (Oriya), Oromo, Quechue,, Samoan, Sanskrit, Scots Gaelic, Sepedi, Sesotho, Shona, Sindhi, Tajik, Tatar, Tigrinya, Tsonga, Turkmen, Twi, Uyghur, Xhosa, Yiddish, Yoruba,
Functionality
Translation Activation: Language extensions, IVR, function keys, DTMF, NLP, caller location
Original Audio: Volume adjustable 0%–100%
Transcription: Optional, for QA or workflow integration
CRM Integration: Automatic transcript saving (e.g., Salesforce, Microsoft Dynamics)
Grammar-aware Translation: Sentences translated, not word-by-word
Translation Engine
Backends: Google Translate, DeepL, others
Optimization: Domain vocabulary, brand-name exclusion, AI training
Performance & Accuracy
Translation Delay: ~1 second
Accuracy Factors: Audio clarity, grammar, domain terms, system training
Integration & Compatibility
Telephony Integration: SIP protocol (Genesys, Avaya, 3CX, etc.)
In-person Use: Supported
Implementation & Licensing
Time to Implement: 1–3 days
Cost of Implementation: Varies by scope and integration
Discover our vacapo® modules
Language Translation
Best integrated voice translation for telephony and chat based on leading AI.
Conversational AI
vacapo® botstudio offers a variety of AI-based services for customer and service communication.
VideoChat
AdHoc and scheduled video chat integrated into contact center routing.
WebChat
Fastest communication with voice translation, contact center routing including chatbot & Co.
Messenger
Successfully communicate in the contact center with WhatsApp, Telegram, and Facebook Messenger.
Call Management
Proven automation of telephonic communication, including voicebot & Co.
Email Management
Optimal management through content-dependent auto replay, routing & contact center monitoring.