Your contact center video chat.

Fully integratable and systematic.

Contact us now!
Man sits in front of a screen with headphones.

This is how video chat works in the contact center – deliver exceptional service with vacapo® video

vacapo® video enables seamless face-to-face interactions, helping businesses build stronger customer relationships. With high-quality video, secure connections, and real-time collaboration tools, agents can provide personalized support and resolve issues faster. Designed for modern customer engagement, vacapo® video enhances communication, improves satisfaction, and sets a new standard for contact center service.

Simplify video communication with vacapo® video

vacapo® video optimizes customer service by prioritizing video chats, managing overflow by redirecting calls to the right teams, and enabling easy conference calls with experts. It integrates seamlessly with tools like Microsoft Teams, Salesforce, and ServiceNow, enhancing workflow. Recordings allow for ongoing quality improvement, ensuring efficient and high-quality customer interactions.

Contact us now!

Prioritize video chats

With vacapo® video, you can set priorities for video calls based on your needs. The system dynamically adjusts depending on employee availability, customer importance, and activity levels on other communication channels. This ensures the most important tasks are handled first.

Smart overflow management

When things get busy, vacapo® video steps in with automatic redirection. Calls can be forwarded to other teams, employees, or even external partners, ensuring your customers are always taken care of—even during peak hours.

Easily add experts

Need extra help to solve a problem? vacapo® video makes it simple to involve second-level support or other experts through conference calls. It also integrates easily with other video platforms your team may already use.

Improve service quality

vacapo® video allows you to record customer interactions for later review. Use these recordings for training, coaching, and evaluations to ensure your team delivers the best possible service every time.

Works with your current tools

vacapo® video integrates seamlessly with tools like Salesforce, ServiceNow, and more. This perfect connection ensures that all your customer service applications work together smoothly for maximum efficiency.

Full integration with Microsoft Teams

Already using Microsoft Teams? vacapo® video fully integrates with it, enabling smooth communication between your contact center and the rest of your organization. It also provides advanced status management for greater transparency.

Discover our vacapo® modules

Language Translation

Best integrated voice translation for telephony and chat based on leading AI.

vacapo® translate

Conversa­tional AI

vacapo® botstudio offers a variety of AI-based services for customer and service communication.

vacapo® botstudio

VideoChat

AdHoc and scheduled video chat integrated into contact center routing.

vacapo® video

WebChat

Fastest communication with voice translation, contact center routing including chatbot & Co.

vacapo® chat

Messenger

Successfully communicate in the contact center with WhatsApp, Telegram, and Facebook Messenger.

vacapo® messenger

Call Management

Proven automation of telephonic communication, including voicebot & Co.

vacapo® voice

Email Management

Optimal management through content-dependent auto replay, routing & contact center monitoring.

vacapo® mail