Cloud telephony for call and contact center.

Scalable solutions for better customer connections.

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Smart AI routing and seamless customer interaction with vacapo® voice

vacapo® voice is an advanced contact center software that ensures every call is seamless by automatically recognizing, prioritizing, and routing callers to the right team. Powered by advanced voicebots and cutting-edge natural language IVR, it delivers automated, human-like interactions using the best conversational AI on the market. Developed alongside real customer insights, vacapo® voice is packed with features designed to boost productivity and elevate your customer experience from the very first call.

Boost efficiency and compliance with vacapo® voice

Transform your contact center with vacapo® voice by automating call management, ensuring compliance with industry regulations, and enhancing service quality. Easily record and retrieve both landline and mobile calls, generate transcripts, and integrate them into your systems. Leverage advanced evaluation tools to improve communication and streamline customer interactions with intelligent routing. Let vacapo® voice boost productivity, enhance team performance, and ensure regulatory compliance.

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Smart caller ID & personalized welcome

vacapo® voice identifies callers instantly, dynamically routes them to the right team or agent based on past interactions, VIP status, or skills, and adapts to employee availability. Personalized greetings, announcements, and real-time updates ensure faster, more efficient, and satisfying customer experiences.

Impress customers with automatic callbacks

Say goodbye to long wait times with vacapo® voice’s auto-callback feature. When queues are busy, the system detects delays and schedules an automatic callback, ensuring the call is routed first to the right and available employee and then to the customer. This seamless solution enhances efficiency and leaves a lasting positive impression on your customers.

Effortless, multilingual audio announcements

Create and translate audio announcements in seconds with the Announcement Generator. Simply enter text to generate announcements in 130+ languages using leading translation technologies like Google Translate and DeepL. Choose from 700+ synthetic voices to match your brand’s style. Streamline communication, enhance accessibility, and ensure clear, professional messaging—instantly.

Maximize efficiency with dynamic omnichannel routing

Ensure seamless customer interactions across phone, email, chat, and video with Dynamic Omnichannel Routing. Smart task assignment based on customer needs, agent skills, and real-time workload optimizes efficiency, reduces wait times, and enhances service quality. Boost productivity and deliver the right support—every time.

Comprehensive dynamic recording

Dynamic recording ensures seamless call capture while maintaining compliance with regulations like GDPR. Calls are securely stored, easily retrieved, or deleted based on dynamic criteria. Automatically generated transcripts enable effortless integration into systems like CRM and ERP. Supporting quality assurance and continuous improvement, dynamic recording enhances feedback and coaching, empowering teams to deliver exceptional service while ensuring compliance and efficiency.

Elevate customer interactions with AI-powered dialogues

Deliver intelligent and personalized phone conversations by combining your expert knowledge with advanced LLM technologies. In combination with the unmatched flexibility of vacapo®, you can integrate AI agents seamlessy into your omnichannel communications.

AI-powered bidirectional translation

Break language barriers effortlessly with fully automated bidirectional translation in 130+ languages. Choose from 700+ synthetic voices and diverse personalities to match your brand’s tone. Automatically transcribe dialogues and integrate them into CRM and other applications for a streamlined, multilingual customer experience.

Lifelike dialogues with graphical scripting

Easily design natural language, phone-based dialogues with an intuitive graphical scripting engine. Leverage preconfigured translations and cross-channel event automation to streamline interactions and enhance customer engagement.

Discover our vacapo® modules

Language Translation

Best integrated voice translation for telephony and chat based on leading AI.

vacapo® translate

Conversa­tional AI

vacapo® botstudio offers a variety of AI-based services for customer and service communication.

vacapo® botstudio

VideoChat

AdHoc and scheduled video chat integrated into contact center routing.

vacapo® video

WebChat

Fastest communication with voice translation, contact center routing including chatbot & Co.

vacapo® chat

Messenger

Successfully communicate in the contact center with WhatsApp, Telegram, and Facebook Messenger.

vacapo® messenger

Call Management

Proven automation of telephonic communication, including voicebot & Co.

vacapo® voice

Email Management

Optimal management through content-dependent auto replay, routing & contact center monitoring.

vacapo® mail